IT consulting · Founded 2001 · Greater Boston

Technology that public agencies and companies run on.

Custom application development, database architecture, project management and business analysis, delivered by one accountable team since 2001. Now with managed IT and a help desk for the systems you already run.

Founded
2001
State contract
ITS43
Jurors / yr
700,000
System architecture · Juror Service Operational
Public700k jurors / yrAgency staffCourt officesWeb applicationASP.NET · C# · MVCSQL ServerCase recordsHelp deskTiered support
Response
Online, any hour
Uptime target
99.9%
Support
Tiered help desk

Trusted by Massachusetts state agencies

Massachusetts Office of Jury CommissionerMassachusetts Board of Registration in MedicineMassachusetts Division of InsuranceMassachusetts Office of Consumer Affairs and Business RegulationMassachusetts Bureau of Health Professions LicensureMassachusetts Department of Labor StandardsMassachusetts Office of Jury CommissionerMassachusetts Board of Registration in MedicineMassachusetts Division of InsuranceMassachusetts Office of Consumer Affairs and Business RegulationMassachusetts Bureau of Health Professions LicensureMassachusetts Department of Labor Standards
Managed IT & Help Desk

A help desk with a name, a number and a monthly report.

A named help desk with response targets, for government and commercial clients. Ticket intake, triage, resolution and monthly reporting, for applications, databases and end-user support.

  • Tiered help desk with response targets
  • Application and database support
  • Monitoring, patching and release management
  • Monthly service reporting
Managed IT for your agency
Help desk · live queue Within SLA
VC-2481High

Licensing renewal form times out on submit

Board of Registration

  1. Received
  2. Triaged
  3. In progress
  4. Resolved
Assigned toQueue
This month
42tickets resolved
First response
under 1 hour
Resolved in SLA
98%
Open right now
1

Sample data. The real report lands in your inbox on the first of every month.

Past performance

Built for the Commonwealth, used by 700,000 people a year.

The Juror Service website is the kind of system Verity delivers: public-facing, high volume, regulated and still running.

Massachusetts Office of Jury Commissioner

Juror Service Website

0jurors summonsed per year

Problem

The only ways to answer a juror summons were a phone call or the mail. There was no automated, timely way for a juror to respond.

Solution

Verity designed and built the Juror Service website so jurors can confirm service, postpone, request a court transfer or request a disqualification online, opt into email notifications and leave feedback. Labor and postage costs fell and convenience went up.

  • Confirm, postpone, transfer or disqualify

    Every summons response, online

  • Email notifications

    Jurors opt in and stay informed

  • Lower labor and postage

    Fewer calls, fewer letters

Other clients

Massachusetts state agencies Verity has served

  1. 01Massachusetts Board of Registration in Medicine
  2. 02Massachusetts Division of Insurance
  3. 03Massachusetts Office of Consumer Affairs and Business Regulation
  4. 04Massachusetts Bureau of Health Professions Licensure
  5. 05Massachusetts Department of Labor Standards

Licensing, regulation, insurance, labor and the courts. Systems where the record has to be right.

See the capability statement
Government contracting

Procurement-ready, with the paperwork in one place.

Contract vehicles, NAICS codes, identifiers, core competencies and past performance, laid out the way a contracting officer reads them. One page, printable, kept current.

Contract vehicle
ITS43
Technical Specialist · Commonwealth of Massachusetts
NAICS
541511541512541519541611
Custom programming, systems design, IT services
Core competencies
  • Custom application development (.NET, SQL Server)
  • Database architecture and data migration
  • Project management and business analysis
  • Managed IT and help desk services
  • ADA-compliant public-facing web applications
  • On-site, embedded technical staff
How Verity works

Understand first, build second, support always.

The same four moves on every engagement, public or commercial. It is why relationships with Verity last through changes of technology and changes of staff.

  1. 01

    Understand

    Client culture, business goals, customer needs and the regulations that apply. Business analysis before technology.

  2. 02

    Design

    Architecture, database design and a build-versus-buy decision made on the merits. Fixed scope, agreed schedule.

  3. 03

    Deliver

    Development, testing and release with status reporting the whole way. On site, embedded with your team.

  4. 04

    Support

    Help desk, monitoring, patching and enhancements. Verity is there when the technology changes and the business grows.

About Verity

Founded in 2001. Partner, not vendor.

Verity Consulting was founded by Dan Murphy in 2001 to bring technology expertise and project management skill to clients with complex problems.

Dan and the application development team work closely with companies and organizations to understand the client culture, business goals, customer needs and every facet involved in a successful IT solution. Solid business analysis and insight are part of every project.

Verity approaches an engagement as a partner, not a vendor. Clients value the advice and judgment that goes into choosing the best solution, from off-the-shelf to custom development, with the long-term business goal in view.

State and local government

In-depth experience with strict requirements, regulations and ADA compliance responsibilities. An ideal IT solutions provider for the public sector.

Trust and confidence

Clients value Verity’s advice and judgment in choosing the best IT solution, from off-the-shelf to custom development, with the long-term goal in view.

DM

Dan Murphy

Founder and President

A Boston native and UMass Boston Computer Science graduate. Software engineer at Raytheon, SofTech and DEC before founding Verity and building its team of information technologists.

Careers

Verity is always looking for talented IT professionals to join the team.

ASP.NETC# or VB.NETMVCXML web servicesSQL ServerVisual StudioSoftware project management
Open positions
Questions

Straight answers.

Do you work with state and local government?

Yes. Verity has in-depth experience with Massachusetts state agencies and holds an ITS43 Technical Specialist contract with the Commonwealth. Strict requirements, regulations and ADA compliance are part of how we build.

Do you take on commercial clients?

Yes. The same team delivers custom applications, database work, project management and managed IT for companies across Greater Boston.

Can you support a system another vendor built?

Yes. Managed IT and help desk services cover systems Verity built and systems you already run. We start with an assessment and a documented support plan.

Do you work on site?

Yes. Verity staff work on site as embedded members of the client team, and off site when that suits the work. Local to Boston, many with multiple technical degrees.

Off-the-shelf or custom?

Whichever fits. Verity's advice is independent of the answer, and the recommendation is made with the long-term business goal in view.

Talk to Verity about your project.

A free consultation with the people who will do the work. Call, write or book a time.